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R7000P drops WIFI connections frequently
I'm finding that the r7000P frequeently drops client wifi connections. I have two PIxel 2XL's that frequently get booted off the 5GHz wifi whenever you put any demand on the router. The symptoms are...
After many hours of troubleshooting, I've found that disabling the MU-MIMO function on the R7000P gives my devices a stable connection.
Advanced > Advanced Setup > Wireless Setting > [Disable MU-MIMO]. Apply.
I have been able to transfer several large files from a wifi device to a wired device without constant dropouts/disconnections at the expense of actually being able to use the MU-MIMO functions of the router.
There are either issues in the way Netgear has implemented MU-MIMO or an incompatibility issue with some other wifi devices on the network. Since I replaced the r7000P with a new one I suspect it's an issue in the Netgear router not my devices (I can't confirm this though as I don't have a different make/model MU-MIMO router to test).
Since MIMO is one of the main selling point for this router this also raises a few new questions.
I have unchecked MIMO and while it appeared to help I am still dropping connections. Support had me reapply the latest update and drops occur 1-2 times a day which is an improvement but still not a working answer.
I had to resort to the following:
- Did a factory reset
- Downloaded the firmware update to my laptop, and re-uploaded the update by connecting to the router via ethernet cable
- Powered off and then powered on the router
Most times, I have 4 devices connected - 2 laptops and 2 iphones. For some reason, two devices have no issues connecting, but the other two will get kicked out throughout the day.
It's disappointing/ridiculous that the Huawei HG659 router my ISP gave me is much more reliable. Devices connected via wifi were never kicked out, and the need for a reset was maybe once a month or two, if at all.
After making the changes described above, the Windows laptop doesn't drop out very often, maybe once a day. The macbook always has issues connecting (it just 'tries' to connect until the laptop is restarted). The iphone 7 connects fine, but the iphone 11 drops out. It is worth pointing out that none of these issues, in any of the devices, were ever experienced with the more basic HG659 router.
Will continue to monitor.
I have a router that I paid $159 yesterday. It comes with a 90 day complimentary technical support. Very problematic out of the box. As a customer I resort to online counseling, that did not solve the problem. Then I called technical support which I paid for. I was 2nd in line when I called, then 1st after a 15 minute wait. Another 10 minutes passes, I am expecting to speak with an support staff. Then the teleprompter tells me, I got dropped to 19 in line. NINETEEN!!!This is a defective product and the company drops you to 19 in line. That means give up on this and the company as well. Farewell netgear.