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Forum Discussion
Steven_Beullens
Sep 22, 2018Tutor
R7000P goes offline every couple of days
Since a couple of weeks I end up in the situation that all clients are connected to the WiFi or wired network but can’t connect to the internet. The routerlogin.net configuration site shows no proble...
- Sep 22, 2018
Easiest to start with this:
Make a back up (.cfg) and save to your desktop. Then reset the device. If the .44 FW is stable, there is no need to downgrade.
Steven_Beullens
Sep 22, 2018Tutor
I didn't pay attention to the LED's on the device itself. I'll have to check next time it occurs (it'll happen soon enough ...).
Once that's clear I'll go through the steps you're suggesting. And most likely I'll start with downgrading the firmware right away. It's been high on my list of possible causes since I'm more or less certain this never happened with previous versions.
Thanks for the advice.
shadowsports
Sep 22, 2018Hero
Easiest to start with this:
Make a back up (.cfg) and save to your desktop. Then reset the device. If the .44 FW is stable, there is no need to downgrade.
- lepa71Sep 22, 2018Guide
My R7000 does the same thing. Mine is in bridge mode but just hangs there with no IU access.
- Steven_BeullensSep 28, 2018Tutor
After a week of flawless operation my router lost it again this morning. I reset it completely after taking a config backup. Since the reset it's been working fine but that's usually the case for the first day or two after a reboot.
The more unpleasant surprise was that the backup could not be read and restored. The whole process lacks the possibility to validate the backup really. So it's taken me an hour or so to get everything back to the settings as before.
And the second really annoying surprise was that the Circle parental control configuration was gone as well. Every single detail (profile, devices, limits, ...) had to be entered again from scratch.
If I ever need to do the same again I seriously doubt what I will do: throw it out or spend another couple of hours...
- shadowsportsSep 28, 2018Hero
Sorry to hear of your multiple issues which just further compunded an already unpleasant situation.
I've never had a .CFG file which could not be read. Admittedly I don't make them often. I've only ever needed one or two for a particular FW version and rarely if ever have had a need to restore. Lucky I guess.
Parental controls, never used them ( so again lucky). Worst I've ever had to do is restore an ACL and a few address reservations (about 30 devices in total). I keep a back up and a txt file so recovery isn't always painless, but is manageable for the most part.
Something you can try. After you have the device working, restart it gracefully using the reboot option (Advanced tab). Now make your back up (.cfg). Can't say this will for sure, but it always has for me.
Good Luck