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Solved
r7000p internet stops then auto-reboots since firmware V1.3.3.142_10.1.75
Hi, Seems my r7000p is not happy with this firmware. Router lights say all is good; but no actual internet connection is possible. You can see the wifi ssid but cannot connect. Router will after a ...
FURRYe38 wrote:Has a factory reset and setup from scratch been performed since last FW update? Power OFF The ISP modem for 30 seconds then back on then walk thru the setup wizard after doing a factory reset back ON. I would disconnect all other wired devices from the router while you do this with just 1 wired PC and web browser connected.
Well unfortunately, following FURRYe38's solution did not work either. However I did manage to resolve the issue by taking an 2 extra steps.
As per FURRYe38 suggestion; I made sure to:
- Ensure that no other device, only the PC doing the factory reset was connected to the router.
But I also (as an extra step);
- Removed the 'Telstra (Sagemcom F@st 5355)' I was using as a modem with a Netgear D6220 configured in modem only mode.
My reasoning behind this was to help ensure compatibility as I was connecting 2 netgear devices which I assumed should communicate with each other better. It's possible the new firmware exacerbated a pre-existing issue with the Sagemcom that was not severe enough to cause reboots etc.
The router actually rebooted itself within 10 minutes. (so it wasn't looking good at this stage).
The 2nd step I took was to:
- Perform a re-flash of the same firmware.
Actually got a warning that I was flashing the same firmware and was I sure I wanted to proceed.
To my surprise; the re-flash preserved my configuration (I had assumed I would have to re-config from scratch)
Router has been up for almost 4 days now and no issues. So it appears the problem is resolved.
Thanks to FURRYe38 for contributing to the solution.
Side note:
I have also got a bit more download speed at the cost of upload speed. This again I assume; is due to Netgear modems not handling FTTN over long distance from the node as well as other brands. I also have a dedicated DM200 and it shows the same behaviour.
We lose about 1.5Mbit/s upload speed using Netgear. This is significant because where we are, we are lucky to get 8 Mbit/s. So now we have 6.5Mbit/s.
Political opinion: Because I believe it has some relevance here. Feel free to ignore
The Liberal Party's world class joke on the taxpayer (NBN) well and truly sucks. Then again pretty much everything they do is toxic to the community. Yes I am well aware I am stating the blatantly obvious to anyone who takes to time avoid MSM and seek the truth from independant journalists. I'm venting here because we, like so many others have dealt with countless hours over several years of woeful quality of service from the NBN.This is a direct result of the half-baked, backward implementation using end of use technology (copper wire) that has resulted in our new network infrastructure being out of date before it was even finished.
FURRYe38 wrote:Has a factory reset and setup from scratch been performed since last FW update? Power OFF The ISP modem for 30 seconds then back on then walk thru the setup wizard after doing a factory reset back ON. I would disconnect all other wired devices from the router while you do this with just 1 wired PC and web browser connected.
Well unfortunately, following FURRYe38's solution did not work either. However I did manage to resolve the issue by taking an 2 extra steps.
As per FURRYe38 suggestion; I made sure to:
- Ensure that no other device, only the PC doing the factory reset was connected to the router.
But I also (as an extra step);
- Removed the 'Telstra (Sagemcom F@st 5355)' I was using as a modem with a Netgear D6220 configured in modem only mode.
My reasoning behind this was to help ensure compatibility as I was connecting 2 netgear devices which I assumed should communicate with each other better. It's possible the new firmware exacerbated a pre-existing issue with the Sagemcom that was not severe enough to cause reboots etc.
The router actually rebooted itself within 10 minutes. (so it wasn't looking good at this stage).
The 2nd step I took was to:
- Perform a re-flash of the same firmware.
Actually got a warning that I was flashing the same firmware and was I sure I wanted to proceed.
To my surprise; the re-flash preserved my configuration (I had assumed I would have to re-config from scratch)
Router has been up for almost 4 days now and no issues. So it appears the problem is resolved.
Thanks to FURRYe38 for contributing to the solution.
Side note:
I have also got a bit more download speed at the cost of upload speed. This again I assume; is due to Netgear modems not handling FTTN over long distance from the node as well as other brands. I also have a dedicated DM200 and it shows the same behaviour.
We lose about 1.5Mbit/s upload speed using Netgear. This is significant because where we are, we are lucky to get 8 Mbit/s. So now we have 6.5Mbit/s.
Political opinion: Because I believe it has some relevance here. Feel free to ignore
The Liberal Party's world class joke on the taxpayer (NBN) well and truly sucks. Then again pretty much everything they do is toxic to the community. Yes I am well aware I am stating the blatantly obvious to anyone who takes to time avoid MSM and seek the truth from independant journalists. I'm venting here because we, like so many others have dealt with countless hours over several years of woeful quality of service from the NBN.This is a direct result of the half-baked, backward implementation using end of use technology (copper wire) that has resulted in our new network infrastructure being out of date before it was even finished.
Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Enjoy. 📡