R7000P not working after reset to default settings

Earlier today I reset my r7000p router to default/factory settings using the browser control panel. Now it turns on fine, all lights are normal, and both bands are broadcasting, but when I connect to ...

Troubleshooting

BeebeYourself
Jul 21, 2017
I never really figured out exactly what the problem was, but I did end up fixing it! I used an great freeware tool called "Complete Internet Repair." It basically fixes and resets everything there is in one go and also includes a lot of other good options. Here's the download link in case anyone else faces a similar issue:

https://www.rizonesoft.com/downloads/complete-internet-repair/

Thanks to everyone who tried to help me!

BeebeYourself

Aspirant

Jul 18, 2017

Hi, thanks for the idea. I had tried that, but, because of what I found abut 30 minutes ago, this idea may be moot now anyway. I completely uninstalled my antivirus (bit defender free) and completely disabled windows firewall. Now I get Internet as long as I leave windows firewall turned off. I'm happy that I have a connection now, but this isn't exactly a good long term solution. I'm currently running scans with superantispyware and windows defender to at least rule out the possibility that system components were compromised by an infection. While possible, I doubt an infection would choose the moment I perform a router reset to strike.
My browser crashed during the router reset, so if any odd settings were applied to allow my computer to stay connected to the router after the reset completes then there could be something to that.
All I know is if I turn windows firewall on, I lose dhcp communication.

JamesGL

NETGEAR Employee Retired

Jul 20, 2017

Hi BeebeYourself,

Check with windows if there is an option to exempt the DHCP communication of your computer.

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R7000P not working after reset to default settings