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R7000P WAN Port at 100M instead of 1000M
My cable provider just upgraded my inbound connection to fiber, so I signed up for 300M download, but I'm not seeing it. I have a Cable Modem CM1000 Purchased 2017-07-14 connected with a CAT-6 cable ...
Yesterday I received the GS305 1Gbps switch and placed it between the CM1000 and the R7000P. Unfortunately it did not fix this issue. This evening as suggested I downgraded the R7000P firmware to 1.3.0.20, did a hard factory reset, manually configured and examined the WAN port. It was still at 100Mbps speed. I then upgraded to firmware 1.3.1.64 and retested. Same results. To date I have swapped out all of the CAT6 cables, inserted a 1Gbps switch, performed hard factory resets and still there is nothing I can do to get the R7000P WAN port to auto-detect a 1000Mbps speed. I have taken pictures that document the results of each test. I've attached a PNG file that shows the Show Statistics screen along with the final negotiation state with and without the GS305 switch. My final conclusion is that I have a defective R7000P. Contacting Netgear support didn't do anything to resolve this issue because my hardware warranty expired 9 weeks ago. The event that led me to this discovery was my cable provider installing fiber-optic cable, which encouraged me to pay for upgrading my throughput speed. Sadly if that had happened three months earlier, I would have discovered this problem while the R7000P was still under waranty. I am left with a defective product and my only recourse is to replace this router to be able to attain throughput greater than 100Mbps.
My work week has started, so I will do the firmware downgrade this coming weekend to see what impact that has. I have also ordered an inexpensive Netgear GS305 Gigabit switch as a potential solution to this problem, assuming this unmanaged switch will not cause the significant throughput loss that I saw with the S8000. (I suspect the S8000 port configuration to be the likely reason I saw the throughput loss, but I haven't confirmed that yet.) I will provide an update after I do the firmware test.
Yesterday I received the GS305 1Gbps switch and placed it between the CM1000 and the R7000P. Unfortunately it did not fix this issue. This evening as suggested I downgraded the R7000P firmware to 1.3.0.20, did a hard factory reset, manually configured and examined the WAN port. It was still at 100Mbps speed. I then upgraded to firmware 1.3.1.64 and retested. Same results. To date I have swapped out all of the CAT6 cables, inserted a 1Gbps switch, performed hard factory resets and still there is nothing I can do to get the R7000P WAN port to auto-detect a 1000Mbps speed. I have taken pictures that document the results of each test. I've attached a PNG file that shows the Show Statistics screen along with the final negotiation state with and without the GS305 switch. My final conclusion is that I have a defective R7000P. Contacting Netgear support didn't do anything to resolve this issue because my hardware warranty expired 9 weeks ago. The event that led me to this discovery was my cable provider installing fiber-optic cable, which encouraged me to pay for upgrading my throughput speed. Sadly if that had happened three months earlier, I would have discovered this problem while the R7000P was still under waranty. I am left with a defective product and my only recourse is to replace this router to be able to attain throughput greater than 100Mbps.