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Solved
R7000P won't reconnect to 5GHZ mode using Smart Connect
Setup - Spectrum 200/10 with Arris TM722 Modem connected directly to R7000P via Cat 5e. No other routers, switches, or any other network appliance.
Problem - When using the router with Smart C...
Yup looks like it was Smart Connect. I tried changing a lot of settings (Smart Connect, SSID, transmit power, 20/40 Coexistence, Channels, and Disney Circle). I have kept Smart Connect off and my iphones select the preferred WiFi as I roam around the house. I am now getting the 235Mbps download rate.
Unlike Android, Windows, and Mac OS X, you cannot explicitly prioritize your WiFi networks in iOS. You can prioritize one WiFi network over another by following this link:
https://support.apple.com/en-us/HT202831
hageemah wrote:
If I walk back to close proximity to the router, our devices will stay stuck at 2.4Ghz getting 75Mbps.
The router just sits there chucking out wireless. Isn't it the wifi client's job to connect to the best wifi source?
Have you tried setting the R7000P to use Smart Connect?
There is a manual for the R7000P somewhere at the end of this link:
>>> R7000P | Product | Support | NETGEAR <<<
See page 77.
Yeah I'm using Smart Connect. Apparently the Smart Connect is selecting 2.4Ghz for most if not all of my devices. Even when the devices are in close proximity.
I updated the firmware, did a factory reset, updated the SSID/password, and selected Smart Connect. It seemed to work after. (My devices were connecting to 2.4 when far away and 5 when close to the router). But this morning, all my devices went back to connecting to 2.4 . I suspect the Smart Connect is the culprit. There is no config to tune the band steering. If all else fails, I'll probably try rolling back to their very first firmware with a factory reset and see if that works.
Try turning off Smart Connect.
Yes turn Smart conect off should help with the 5 ghz band.