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Forum Discussion

hageemah's avatar
hageemah
Aspirant
May 24, 2018
Solved

R7000P won't reconnect to 5GHZ mode using Smart Connect

Setup - Spectrum 200/10 with Arris TM722 Modem connected directly to R7000P via Cat 5e.  No other routers, switches, or any other network appliance.   Problem - When using the router with Smart C...
Troubleshooting
  • hageemah's avatar
    hageemah
    May 29, 2018

    Yup looks like it was Smart Connect.  I tried changing a lot of settings (Smart Connect, SSID, transmit power, 20/40 Coexistence, Channels, and Disney Circle). I have kept Smart Connect off and my iphones select the preferred WiFi as I roam around the house.  I am now getting the 235Mbps download rate.

     

    Unlike Android, Windows, and Mac OS X, you cannot explicitly prioritize your WiFi networks in iOS.  You can prioritize one WiFi network over another by following this link:

    https://support.apple.com/en-us/HT202831

     

     

michaelkenward's avatar
michaelkenward
Guru - Experienced User
May 25, 2018

Try turning off Smart Connect.

 

 

William10a's avatar
William10a
Master
May 25, 2018

Yes turn Smart conect off should help with the 5 ghz band.