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Forum Discussion
R700p reboots randomly
Hello, I am running into an issue where my R7000P will reboot itself during the day. Not sure why this is happening but it is awful strange. I am trying to troubleshoot this but since it happens...
What I'd try first? updating the firmware to the newest version.
You can download it from the support site and manually update.
get the firmware, manual, guides here:
https://www.netgear.com/support/product/r7000p
and heres a walk through of how to do it.
https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router
After updating, see if it works right, if it doesn't, do a factory reset and a clean install (not from backup). Reason why is the R7000P got the netgear armor upgrade and some old settings can sometimes cause issues.
If that doesn't help then we could potentially try downgrading to the version prior to netgear armor and see if it was an armor issue on your device.
Ok so I just was able to download and update the firmware. I will have to monitor this and see if the re-boot issue is addressed. I did stumble upon something that might be worth noting. It appears that several weeks ago (10/27) I downloaded and installed the Netgear Genie software. I am not sure if this caused the issue or not but I thought I would share it.
12/7 Update Well still having an issue and th router was nice enough to drop right in the middle of one of my college students final very nice. I will be doing a reset to factory later today. COMPLETELY UNACCEPTABLE. It might be time to move my entire organization to another brand.
12/8 Well I did not get to factory reset the router yesterday and before I go forward I did some more looking. Most of the posts point to not reloading the old config that I have saved. Ouch!! I have over 70 reserved addresses in the router and I really dont want to have to re-enter all those MAC addresses. I came a cross a post where it indicated that I could use telnet to dump the addresses and then create a script to upload just those reservations. By chance is there a way to just restore the address reservations and not the rest of the settings?
My guess is no but I figured I would ask. The telnet approach did not work for me becasue I could not open the connection on port23. When I looked online I found a description on how to get around this but it was 3 pages of instructions. Any guidance here would be appreciated.
On another post I saw a mention that the firmware worth flashing would be 1.3.0.20 since this was before the Armor capability was introduced. It appears that there are a lot of complaints about that.
Thanks in advance