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Forum Discussion
R700p reboots randomly
Hello, I am running into an issue where my R7000P will reboot itself during the day. Not sure why this is happening but it is awful strange. I am trying to troubleshoot this but since it happens...
Ok so I just was able to download and update the firmware. I will have to monitor this and see if the re-boot issue is addressed. I did stumble upon something that might be worth noting. It appears that several weeks ago (10/27) I downloaded and installed the Netgear Genie software. I am not sure if this caused the issue or not but I thought I would share it.
12/7 Update Well still having an issue and th router was nice enough to drop right in the middle of one of my college students final very nice. I will be doing a reset to factory later today. COMPLETELY UNACCEPTABLE. It might be time to move my entire organization to another brand.
12/8 Well I did not get to factory reset the router yesterday and before I go forward I did some more looking. Most of the posts point to not reloading the old config that I have saved. Ouch!! I have over 70 reserved addresses in the router and I really dont want to have to re-enter all those MAC addresses. I came a cross a post where it indicated that I could use telnet to dump the addresses and then create a script to upload just those reservations. By chance is there a way to just restore the address reservations and not the rest of the settings?
My guess is no but I figured I would ask. The telnet approach did not work for me becasue I could not open the connection on port23. When I looked online I found a description on how to get around this but it was 3 pages of instructions. Any guidance here would be appreciated.
On another post I saw a mention that the firmware worth flashing would be 1.3.0.20 since this was before the Armor capability was introduced. It appears that there are a lot of complaints about that.
Thanks in advance
> [...] Most of the posts point to not reloading the old config that I
> have saved. [...]You can try it. Then, if the problem persists, you can try a
settings reset and _not_ reloading.> [...] I came a cross a post [...]
Thanks for the helpful link.
> [...] I could use telnet to dump the addresses and then create a
> script to upload just those reservations. [...]Was this mentioned as a theoretical possibility, or were actual
instructions included?> [...] is there a way to just restore the address reservations and not
> the rest of the settings?
Not, so far as I know, in any Netgear firmware.> [...] The telnet approach did not work for me becasue I could not open
> the connection on port23. [...]On the models (firmware versions) where Telnet access still works, it
must be enabled explicitly. Some models have a "debug.htm" page on the
management web site which has such an option; others can be provoked
using an external program. (I use the program which I modified:
http://antinode.info/nte/ , but a Web search for terms like, say,
"Netgear Telnet enable" should find others.) I don't know what's true
for an R7000P with your firmware version.But I doubt that this is a practical solution.
> On another post I saw [...]
Thanks for the helpful link.
12/8 Ok this was a huge battle and I am not sure who won. I was able to get the config set back to factory. That was the easy part. Getting logged back into the router was another story. You would think that I could just enter ip address of the router into the web browser and off we go. That was not the case and I got stuck in this loop where the router would put up a config page and want to help me out. I was concerned when the page address was routerlogin.net/genie_ads_hijack.htm. I felt really uncomfortable entering the router PW there.
Once I got logged into the router I tried to restore the settings I saved earlier in the day. I was unable to get those reloaded back into the router. Maybe there was something corrupted in there after all. Anyway I was fortunate to have saved the router settings from about 6 months prior. I was able to restore those and my reservation table was about 90% accurate. I guess that's not too bad. I would be interested in hearing if anyone has seen that hihjack page before and whther or not ts legitimate. I can say one thing I did notice is that now I can get to the Advanced -> Security -> Access Control page. This was blank prior to the restore. Thanks for the suggestions. I will monitor the status to see if the router reboots itself. Oh yeah I have turned off auto update and have saved a copy of the new config.