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Forum Discussion
fimpowde
Jan 07, 2021Aspirant
R7450 keeps dropping internet connection
I have the Nighthawk R7450 router (firmware v1.2.0.76_1.0.1) for about 6 months now, this problem has been going on since i got the router, and i am totally confused on it. Prior to installing this ...
fimpowde
Jan 08, 2021Aspirant
Thank you very much for the reply - i went in this morning and changed the logging on the Nighthawk - looks like the default was log everything because all the boxes were checked - so i reduced that to ONLY log for:
- Connections to the Web-baswed interface of this router
- Router Operations
- Port Forwarding / Port Triggering
- Wireless Access
- Turn off wireless signal by schedule
Changed the logging to this at about 8am EST, at 845a my VPN bounced again and the logs show this:
DHCP IP: (192.168.1.13)] to MAC address 3C:6A:A7:72:E8:DB Friday, January 08,2021 07:45:58
[DHCP IP: (192.168.1.13)] to MAC address 3C:6A:A7:72:E8:DB Friday, January 08,2021 07:45:57
[DHCP IP: (192.168.1.13)] to MAC address 3C:6A:A7:72:E8:DB Friday, January 08,2021 07:45:50
[DHCP IP: (192.168.1.15)] to MAC address 82:77:6B:43:F3:A8 Friday, January 08,2021 07:44:33
[DHCP IP: (192.168.1.30)] to MAC address F2:08:97:FC:12:EA Friday, January 08,2021 07:43:30
[DHCP IP: (192.168.1.42)] to MAC address C6:E9:D5:D6:EA:CE Friday, January 08,2021 07:40:10
The 1.13 address is that of my Windows10 work machine with the Anyconnect VPN being bounced on its connection somehow. But do not know why this is happening. So the logging is reduced, but problem still happening
fimpowde
Jan 08, 2021Aspirant
just an update on this issue - my Anyconnect VPN has been stable since the 0845 reset - so maybe I am on the right path.
Also found this very helpful document someone posted on another site for Users with AnyConnect working from home getting the disconnects: https://www.bleepingcomputer.com/forums/t/696040/windows-10-wireless-and-vpn-disconnect-reconnect-issue-procedure/
I went through the Step 1 on that link - so lets see how it goes.
thank you,
- fimpowdeJan 08, 2021Aspirant
Update 245p today - AnyConnect just restarted the VPN on its own :(. also less frequency so far, it is still happening.
computer did not go to sleep, was in the middle of a webex, when this happens i loose all connectivity for 30-60 seconds but webex recovers on its own - just video and audio go blank.
So frustrating really - never had this problem before with old Airport express, maybe because it didnt know better - who knows.
Anyone seen this and has suggestions pls let me know - thx
- fimpowdeJan 22, 2021Aspirant
This keeps happening - now able to confirm that the issue is NOT with my VPN for work - my entire home network looses connection to the Internet for ~30 seconds while the internet connection is reestablished automatically by the Netgear router. Looking in the logs i see nothing other than the connected devices having to reconnect.
I cant believe i am the only one this is happening to - and again, this never happened with the old Apple router, only since i bought and installed the Netgear ~9 months ago. Any suggestions would be much appreciated.