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R7500 Keep Dropping Connection
My R7500 keep dropping connection to internet on both wireless and wired device. The signal is always strong and showing connected but just can't get access to internet either apps or website. Need w...
Hello,
I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
1. router to default settings
2. FW installed (76)
3. routern to default settings after upgrade
4. router reset
No problems with connection issue; stable:D
I have had this issue with dropped wan since day 1 of buying the R7500. I upgraded to the V1.0.0.94 firmware pretty much straight away and I'm also considering to go through the hassle with a downgrade.
My previous router which worked fine with the same ISP and everything else the same (I basically just wanted 5 GHz wifi and Gbit ethernet) was a Netgear WGR614v10. I bought it for 1/10 of what I paid for the R7500 and it worked like a charm...
I've checked the MTU-size and according to the ping test to determine the optimal size, the default value of 1500 is accurate
QOS is diasabled
ipv6 is disabled
At one point I decided to start manually logging the times I noticed that internet dropped (mostly first hand from a wired connection, always confirmed via a wired connection). I know I've missed a few times, e.g. lying in bed browsing on my phone. I also think it happens far more often but I'm not actively using the internet constantly.
2015-09-19: 21:21
2015-09-20: 16:55
2015-09-26: 16:55
2015-09-27: 17:59
2015-10-07: 22:46
2015-10-10: 14:10
2015-10-10: 21:35
2015-10-11: 15:38
2015-10-11: 22:08
2015-10-12: 23:52
2015-10-13: 22:22
2015-10-14: 20:41
2015-10-25: 00:17
2015-10-25: 22:28
2015-10-26: 21:47
2015-10-28: 17:55
2015-11:01: 20:19
2015-11:04: 23:43
2015-11:06: 22:10
2015-11:07: 16:18
The issue is solved easily enough, what I usually do is just to log onto the router, notice that the button to the upper left, see the picture (which currently is green) and says "Internet STATUS:GOOD" instead is red and tells me that I have no internet access. I just click it, wait 1-2 minutes and everything is working fine again after the connection has been re-established
I have exact the same problem... i'm going back to 0.82 FW.. until they find a descent solution