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Forum Discussion

mahisamk's avatar
mahisamk
Initiate
Oct 04, 2014
Solved

R7500 Keep Dropping Connection

My R7500 keep dropping connection to internet on both wireless and wired device. The signal is always strong and showing connected but just can't get access to internet either apps or website. Need w...
Troubleshooting
  • Retired_Member's avatar
    Retired_Member
    Dec 25, 2014
    Hello,
    I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
    1. router to default settings
    2. FW installed (76)
    3. routern to default settings after upgrade
    4. router reset

    No problems with connection issue; stable:D
jon-'s avatar
jon-
Aspirant
Dec 01, 2015

Mine has been doing this for a while. I've largely ignored it, but now all the new nexus devices run doze, the dropping seems to be stopping my 6P from going to sleep.

 

How does one RMA? It's under a year old, or do I just use my credit card coverage (I'm in the UK)

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Dec 02, 2015

    Hi jon,

     

    For RMA, you may need to contact support team. Device should be within 1 year from the date of purchase depending on the region.

    • willgill's avatar
      willgill
      Aspirant
      Dec 03, 2015

      I have exactly the same issue, few times a day my x4 just drops the internet connection, it returns without fail after 1-2 minutes, very very annoying

      • Rivadi_NL's avatar
        Rivadi_NL
        Tutor
        Dec 05, 2015

        I use the latest firmware 1.0.0.94 and also have these connection drops with wifi devices (tablet and phone). The wifi connection should be stable.