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Solved
R7500 Keep Dropping Connection
My R7500 keep dropping connection to internet on both wireless and wired device. The signal is always strong and showing connected but just can't get access to internet either apps or website. Need w...
Hello,
I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
1. router to default settings
2. FW installed (76)
3. routern to default settings after upgrade
4. router reset
No problems with connection issue; stable:D
Any update from Netgear on this?
It seems there are dozens and dozens (if not hundreds) of people who are having the same exact class of problem.
Should we all send our routers back for RMA? Mine is less than 6 months old.
Is there some way for us to escalate this issue.
As of today, this is happening about every 10-15 minutes then I have to reset my router to get back on. This applies to wired and wireless.
Needless to say, it's just about useless and I am very much losing faith in this hardware when I can't use my desktop, laptop, tablets, phones, or XBOX.
It seems there are dozens and dozens (if not hundreds) of people who are having the same exact class of problem.
Should we all send our routers back for RMA? Mine is less than 6 months old.
Is there some way for us to escalate this issue.
As of today, this is happening about every 10-15 minutes then I have to reset my router to get back on. This applies to wired and wireless.
Needless to say, it's just about useless and I am very much losing faith in this hardware when I can't use my desktop, laptop, tablets, phones, or XBOX.
I have an R7500 and the wifi is fast and rock solid. So the router can work properly. Netgear themselves advise that when you update to v1.0.0.94 that you should do a factory reset of the modem, as the config parameters are different. Have you tried this? You need to press and hold the reset button for at least 5 seconds (but better to do 30 secs to be really sure). When modem reboots, everything should be wiped, and you're back to initial default wifi signal and password, etc. The reconfigure and see if the issue remains.
I was already running 1.0.0.94. I just re-applied that firmware. I then pressed the reset button for a while (like 30 seconds). The modem rebooted and came back up, but it didn't reset all of my settings. My password was the same and my SSIDs were still there. Is there some other trick I should try to reset it?
I think you can also log into the router, go to Advanced, Administration, Backup Settings and then choose Erase.
I tried this and reset to factory defaults. Router worked for a few hours, then dropped connection again. This happened for both my wired and wireless connections.