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R7500 Keep Dropping Connection
My R7500 keep dropping connection to internet on both wireless and wired device. The signal is always strong and showing connected but just can't get access to internet either apps or website. Need w...
Hello,
I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
1. router to default settings
2. FW installed (76)
3. routern to default settings after upgrade
4. router reset
No problems with connection issue; stable:D
I have an R7500 and the wifi is fast and rock solid. So the router can work properly. Netgear themselves advise that when you update to v1.0.0.94 that you should do a factory reset of the modem, as the config parameters are different. Have you tried this? You need to press and hold the reset button for at least 5 seconds (but better to do 30 secs to be really sure). When modem reboots, everything should be wiped, and you're back to initial default wifi signal and password, etc. The reconfigure and see if the issue remains.
I was already running 1.0.0.94. I just re-applied that firmware. I then pressed the reset button for a while (like 30 seconds). The modem rebooted and came back up, but it didn't reset all of my settings. My password was the same and my SSIDs were still there. Is there some other trick I should try to reset it?
I think you can also log into the router, go to Advanced, Administration, Backup Settings and then choose Erase.
I tried this and reset to factory defaults. Router worked for a few hours, then dropped connection again. This happened for both my wired and wireless connections.
Most of the issues with the R7500 were with the wireless connection. The fact that you also lose connection with the wired as well, suggests that the error might be something else. How is your R7500 connected to the internet - a direct connection to a modem? Have you first tried connecting a computer directly to the modem to verify that the internet connection itself is stable? If so, it is worth looking at the modem settings to see whether the modem and router are conflicting (e.g. both acting as DHCP servers). You can, for instance, set your router into Access Point mode to make it only act as wireless connection point and wired switch, and see if things are stable then. If that works, then it suggests that some of the additional router functions are conflicting with your modem, and you would need to figure out where this was.