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Solved
R7500 Keep Dropping Connection
My R7500 keep dropping connection to internet on both wireless and wired device. The signal is always strong and showing connected but just can't get access to internet either apps or website. Need w...
Hello,
I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
1. router to default settings
2. FW installed (76)
3. routern to default settings after upgrade
4. router reset
No problems with connection issue; stable:D
I tried the factory reset and it didn't help. So I got an RMA. Got the new router (R7500v2) and still have the same intermittent issues.
Here's where it gets weird. It seems like the modem (arris 822) and the router get out of sync with each other and when they do, the connection gets flakey and doesn't recover. What I have found works for a little bit is simply unplug the Ethernet cable from the back of the modem and plug it back in and things work for a bit until they get unstable. This same "trick" worked for both my old and new router, but is clearly not a solution since I have to do it all the time.
Also note: I also got a brand new cable modem and had service at my house to make sure everything was good from their side. Everything checked out--but I still have the same intermittent problem with the new router and the new cable modem.
There's got be something I'm missing here. Are there diagnostic logs that can be turned on that will collect additional info from the router to help troubleshoot?
Here's where it gets weird. It seems like the modem (arris 822) and the router get out of sync with each other and when they do, the connection gets flakey and doesn't recover. What I have found works for a little bit is simply unplug the Ethernet cable from the back of the modem and plug it back in and things work for a bit until they get unstable. This same "trick" worked for both my old and new router, but is clearly not a solution since I have to do it all the time.
Also note: I also got a brand new cable modem and had service at my house to make sure everything was good from their side. Everything checked out--but I still have the same intermittent problem with the new router and the new cable modem.
There's got be something I'm missing here. Are there diagnostic logs that can be turned on that will collect additional info from the router to help troubleshoot?