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Forum Discussion

mahisamk's avatar
mahisamk
Initiate
Oct 04, 2014
Solved

R7500 Keep Dropping Connection

My R7500 keep dropping connection to internet on both wireless and wired device. The signal is always strong and showing connected but just can't get access to internet either apps or website. Need w...
Troubleshooting
  • Retired_Member's avatar
    Retired_Member
    Dec 25, 2014
    Hello,
    I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
    1. router to default settings
    2. FW installed (76)
    3. routern to default settings after upgrade
    4. router reset

    No problems with connection issue; stable:D
Creakydoor's avatar
Creakydoor
Tutor
Dec 25, 2015
I was able to capture a network trace of the issue when the modem and router stopped talking well, and when I unplugged and re plugged in the Ethernet cable. Any advice what to look for that may offer a clue?
JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Jan 03, 2016

Hi Creakydoor,

 

I would suggest going back to support team with this issue to further investigate since even the upgraded router has the same problem.

  • RevZempoe's avatar
    RevZempoe
    Initiate
    Jan 03, 2016

    Just finished troubleshooting with netgear.  Their response was "take the device back, it is defective." The support engineer recommended the r7000 or the r8000.  Seems a lot of issues regarding the 5ghz processing on these devices.  Not everyone has it, but it does appear a majority do.  1.0.0.94 firmware.  Luckily I just purchased mine last week and I will be returning. I might gamble on another one as I would like the speed and the price is nice @ 149 (pricematching bestbuy to walmart). 

     

    My advice, if you want an easy setup with no hassles, don't buy this one.  If you don't mind tinkering and know how to recognize if the device is faulty, go for it... great hardware for the money... if it works. 

  • Creakydoor's avatar
    Creakydoor
    Tutor
    Jan 04, 2016

    JamesGL, per your advice, I contacted Netgear support about the ongoing issue with the brand new router that was sent to me.

     

    I was responded to with the standard form letter saying that I don't have support since I'm out of my 90 day window.

     

    Any other options for getting support on this new, 2 week old router?