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Forum Discussion
mahisamk
Oct 04, 2014Initiate
R7500 Keep Dropping Connection
My R7500 keep dropping connection to internet on both wireless and wired device. The signal is always strong and showing connected but just can't get access to internet either apps or website. Need w...
- Retired_MemberDec 25, 2014Hello,
I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
1. router to default settings
2. FW installed (76)
3. routern to default settings after upgrade
4. router reset
No problems with connection issue; stable:D
JamesGL
Jan 03, 2016NETGEAR Employee Retired
Hi Creakydoor,
I would suggest going back to support team with this issue to further investigate since even the upgraded router has the same problem.
RevZempoe
Jan 03, 2016Initiate
Just finished troubleshooting with netgear. Their response was "take the device back, it is defective." The support engineer recommended the r7000 or the r8000. Seems a lot of issues regarding the 5ghz processing on these devices. Not everyone has it, but it does appear a majority do. 1.0.0.94 firmware. Luckily I just purchased mine last week and I will be returning. I might gamble on another one as I would like the speed and the price is nice @ 149 (pricematching bestbuy to walmart).
My advice, if you want an easy setup with no hassles, don't buy this one. If you don't mind tinkering and know how to recognize if the device is faulty, go for it... great hardware for the money... if it works.