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Forum Discussion

mahisamk's avatar
mahisamk
Initiate
Oct 04, 2014
Solved

R7500 Keep Dropping Connection

My R7500 keep dropping connection to internet on both wireless and wired device. The signal is always strong and showing connected but just can't get access to internet either apps or website. Need w...
Troubleshooting
  • Retired_Member's avatar
    Retired_Member
    Dec 25, 2014
    Hello,
    I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
    1. router to default settings
    2. FW installed (76)
    3. routern to default settings after upgrade
    4. router reset

    No problems with connection issue; stable:D
South_Park's avatar
South_Park
Tutor
Nov 07, 2014
Here some background, I have a Roku 2 connected on 2.4 GHz and a Roko 3 on 5 GHz. The Roku 3 works like a charm with the R7500 but the Roku 2 drops the signal after a few minutes, every time. The Roku 2 is 2.4 GHz only, no dual band. I read up and here is what I tried. Setting the MTU Size from 1500 to 1400 did not help at all. Disabling WMM only for the 2.4 GHz band did help so far, I was able to try and stream for a longer period of time and it worked. Never had the Roku 2 working with the R7500 longer then 5 minutes before. I also own a PS4 and this unit is 2.4 GHz only like the Roku 2 and showing the very same problem. Haven't had the chance to try it yet but I will write an update. Roku 2 and PS4 were working excellent with my previous R7000 router. So the question remains, what is wrong with the Wi-Fi multimedia setting for 2.4GHz on the R7500?