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Forum Discussion

mahisamk's avatar
mahisamk
Initiate
Oct 04, 2014
Solved

R7500 Keep Dropping Connection

My R7500 keep dropping connection to internet on both wireless and wired device. The signal is always strong and showing connected but just can't get access to internet either apps or website. Need w...
Troubleshooting
  • Retired_Member's avatar
    Retired_Member
    Dec 25, 2014
    Hello,
    I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
    1. router to default settings
    2. FW installed (76)
    3. routern to default settings after upgrade
    4. router reset

    No problems with connection issue; stable:D
millercentral's avatar
millercentral
Aspirant
Jan 01, 2015
Question for those impacted: Do you have IPv6 Enabled?

I'm new to this router, but I've seen the same issue (loosing connection to cable modem after some period of time) when IPv6 is enabled. With it disabled, the issue does not reproduce.

I have Comcast internet in the Seattle, WA area, and a Motorola SB6183 modem.

I so far haven't been able to see a log entry that explains what is going on...