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Forum Discussion

mahisamk's avatar
mahisamk
Initiate
Oct 04, 2014
Solved

R7500 Keep Dropping Connection

My R7500 keep dropping connection to internet on both wireless and wired device. The signal is always strong and showing connected but just can't get access to internet either apps or website. Need w...
Troubleshooting
  • Retired_Member's avatar
    Retired_Member
    Dec 25, 2014
    Hello,
    I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
    1. router to default settings
    2. FW installed (76)
    3. routern to default settings after upgrade
    4. router reset

    No problems with connection issue; stable:D
MB306's avatar
MB306
Aspirant
Jan 09, 2015
Sure, Netgear will send me a replacement, BUT not until I pay for Shipping:
For a warranty return or "SWAP" customers are responsible for the freight charges to NETGEAR.
UNBELIEVABLE!!!!!! I have to pay shipping on a DEFECTIVE router. :mad::mad::mad::mad::mad::mad::mad::mad::mad::mad: Terrible policy by this company and it has driven me to do my future networking business with other vendors. I exclusively bought Netgear products for the past 10 years and promoted Netgear to my friends. But that just ended with this ridiculous policy.