NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
R7500 Keep Dropping Connection
My R7500 keep dropping connection to internet on both wireless and wired device. The signal is always strong and showing connected but just can't get access to internet either apps or website. Need w...
Hello,
I have no problems in the 2.4 and 5 GHz band, the router is already two weeks without anny trubbels, I have the latest firmware installed steps:
1. router to default settings
2. FW installed (76)
3. routern to default settings after upgrade
4. router reset
No problems with connection issue; stable:D
Hi anyone got some updates on the issue? My R7500 worked fine for around half a year and recently starts dropping Internet connection as well.
The frequent reboot required is making me crazy and I could not find a way out. So is that reverting to an older firrmware can solve this problem?
Hi Whateverman888,
Welcome to Community!
I would need the following information so that I can provide you necessary resolution.
1. Did you update the firmware of the router? What firmware is it?
2. Did disconnection happen after the firmware update?
3. Have you reset the router to factory default after the update?
4. Does disconnection happens of both wired and wireless devices?
Regards,
JamesGL
Community Team
Hi JamesGL,
Thanks for your help!
1. My R7500 is using V1.0.0.94 firmware, which I updated at the moment I saw it released (around two months ago?);
2. After the firmware update to .94 it worked fine for about a month and disconnect issue happened starting from mid Aug;
3. I tried factory reset the router and restore the setting but the disconnection still went on;
4. In fact when the "disconnection" happens, only the internet port is disconnected. Both wired and wireless devices still can access each other on the "Intranet" but none can access the Internet. I have around 10 devices (5 mobile phones, 3 PC, 1 Windows tab, 1 NAS and 2-3 multimedia devices) that may connect to it but at most only around 6-7 devices will work at the same time. I do also have an EX6200 extender connected wirelessly to the R7500 but I guess it does not have anything related to the EX6200 which only extend the Wifi (5GHz only in Fastlane mode) of R7500.
Hope these info helps and please see if you need more info. Thanks!
I just want to verify if you can get stable connection when connected directly to the modem without the router in the picture.
Regards,
JamesGL
Community Team
Hi JamesGL,
I tried to connect the PC to the modem for 1 day and the connection is stable for the period.
Sorry I can only afford to test this for 1 day.
Whateverman888