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Forum Discussion

DaveyG's avatar
DaveyG
Guide
Oct 22, 2015
Solved

R7500 Status Page Issue

Hi       Don't know if anyone else has noticed this. It appears that the Statistics shown for the router under Advanced -> Internet are transposed ?  (TxPkts/Tx B/s and RxPkts/Rx B/s) for WLAN a/n...
Advanced Features
  • JamesGL's avatar
    JamesGL
    Oct 28, 2015

    Hi DaveyG,

     

    Perform a factory reset on the device. But before doing it make sure to save first a backup of your settings. After the reset, manually configure the router and check of you get the same status. If not, try loading the backup configuration and check if it has the same status.


    Regards,

     

    JamesGL
    Community Team

DaveyG's avatar
DaveyG
Guide
Oct 26, 2015

Thank you for your reply.

It looks as though your correct. Which concerns me.

I am assuming packets received/transmitted should be approximately the same as that shown on the 2.4G band based on the following :-

 

There is an EX7000 range extender attached to the 5G band with a PC,Sky Receiver and Audio Streamer attached.

Also on the 5G band are 2 Xbox 1 and a Laptop.

I would have thought that the packets Transmitted / Received would be in the thousands rather than the figures shown.

I have just had another look at the stats and they are currently (Tx:304000 / Rx:2) The interface has been up for 5 hours approximately.

I turn off the radio overnight on a schedule.

The EX7000 alone is connected at 1200 MB/s so I am assuming the traffic from the devices attached to this would be considerably higher

than those shown.

The Laptop I am using is also attached to 5G (connected at 300MB). So I am wondering where all the packets transmitted from this are going ?.

 

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Oct 28, 2015

Hi DaveyG,

 

Perform a factory reset on the device. But before doing it make sure to save first a backup of your settings. After the reset, manually configure the router and check of you get the same status. If not, try loading the backup configuration and check if it has the same status.


Regards,

 

JamesGL
Community Team

  • DaveyG's avatar
    DaveyG
    Guide
    Oct 29, 2015

    JamesGL

                    Thank you for your reply. The R7500 has pretty much displayed the status information as shown since I had it.

    I have performed a factory reset on each firmware update as per Netgears recommendation. I manually reconfigure the router after a firmware update.

    I may have wrongly assumed this was possibly a common problem, hence, my post to the community. 

    As stated in my previous post I do switch "off" the radio overnight. Hence I am only looking at a maximum of a days traffic on the wireless interfaces. 

    I just took another look at the stats on WLAN a/n/ac TxPkts:16400 RxPkts:2 (over a 4 hour period). I have noticed that the TxPkts is incrementing at a fairly slow rate. the RxPkts appear static.

     

     

    • DaveyG's avatar
      DaveyG
      Guide
      Oct 30, 2015

      JamesGL

                      I decided to reapply the latest firmware update 1.0.0.94 and hardware reset the router. I also switched off all devices physically attached to the router via the Network ports and restarted the Internet connection.

      This appears to have done the trick. TxPkts and RxPkts are now incrementing as expected.

       

      Thank you for your advice.