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R7500v2 losing all connection daily
I've had this router since February 26th of this year. Purchased new from a Walmart store. I had to restart the router many times and had several issues until I had updated firmware to the newest firm...
I apologize for any inconvenience this may have caused you.
Did you try to factory reset the router after updating to the latest firmware of 1.0.3.4?
Is the problem happening on the wired or wireless devices?
If you bypass the router, is your connection stable?
Who is your ISP?
What's the brand and model of your modem?
I agree completely. My router/modem combo from the phone company is more reliable. Can we get some help here??
I apologize for any inconvenience this may have caused you.
Did you try to factory reset the router after updating to the latest firmware of 1.0.3.4?
Is the problem happening on the wired or wireless devices?
If you bypass the router, is your connection stable?
Who is your ISP?
What's the brand and model of your modem?
-I just tried a factory reset. I will have to get back with you in a day or so to see of that fixed it.
In the meantime...
-It loses connection to both wired and wireless devices.
-Yes
-ATT
-Pace 5031NV
I appreciate you looking into this, but can I ask why my isp and modem factor into this? The router has worked for months and months and all of a sudden with no changes to anything(ISP and Modem included) so it seems like un-needed information!
Either way, I will get back to you in this post if/when I lose connection again or if I do not in the next day or so.
@Peligro I'm waiting for an update from our engineering department regarding your concern.
Controlstick To properly isolate the problem we needed that information. Just like in your case, it's happening on both (wired & wireless) so it could be a NAT issue since the modem is also capable of DHCP. Normally, in a network it's recommended that there's only one DHCP on the router to avoid conflicts. Can you let me know the Internet IP address that you're getting from the NETGEAR? You may omit the last two octets for your security. Also, what's the Internet IP address on your computer when you bypass the router? Will bypassing the router gives you a stable connection?