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Forum Discussion
Controlstick
Sep 06, 2016Aspirant
R7500v2 losing all connection daily
I've had this router since February 26th of this year. Purchased new from a Walmart store. I had to restart the router many times and had several issues until I had updated firmware to the newest firm...
- Sep 08, 2016
I apologize for any inconvenience this may have caused you.
Did you try to factory reset the router after updating to the latest firmware of 1.0.3.4?
Is the problem happening on the wired or wireless devices?
If you bypass the router, is your connection stable?
Who is your ISP?
What's the brand and model of your modem?
ElaineM
Sep 08, 2016NETGEAR Employee Retired
I apologize for any inconvenience this may have caused you.
Did you try to factory reset the router after updating to the latest firmware of 1.0.3.4?
Is the problem happening on the wired or wireless devices?
If you bypass the router, is your connection stable?
Who is your ISP?
What's the brand and model of your modem?
Controlstick
Sep 08, 2016Aspirant
-I just tried a factory reset. I will have to get back with you in a day or so to see of that fixed it.
In the meantime...
-It loses connection to both wired and wireless devices.
-Yes
-ATT
-Pace 5031NV
I appreciate you looking into this, but can I ask why my isp and modem factor into this? The router has worked for months and months and all of a sudden with no changes to anything(ISP and Modem included) so it seems like un-needed information!
Either way, I will get back to you in this post if/when I lose connection again or if I do not in the next day or so.