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Forum Discussion
somevegasdude
Oct 10, 2022Tutor
R7540 no internet access after factory reset
Firmware: v1. 2.0.92_1.0.1 Windows 10. After factory reset, router shows connected to internet (white light), but tray icon shows "no internet access". Cannot access internet from wifi or wired conn...
- Oct 11, 2022Thanks! I did all that too. Same issue.
It turns out that two of the ports were bad on the router causing excessive packet loss over 80%. Using a different port fixed everything. The short must have been impacting wifi too because it's all good now.
The ISP tech support has me ping the gateway IP, which exposed the problem. He suggested a new router, but I found that switching ports worked.
Strange that this became an issue at the same time that I did the reset...
somevegasdude
Oct 10, 2022Tutor
Valley Comm >> PHIHONG switching power supply >> netgear r7450
Did all that. No change. I thought sure that "take a breath" was the fix 🙂
Did all that. No change. I thought sure that "take a breath" was the fix 🙂
Kitsap
Oct 10, 2022Master
somevegasdude wrote:
Valley Comm >> PHIHONG switching power supply >> netgear r7450
Did all that. No change. I thought sure that "take a breath" was the fix 🙂
It is like trying to be a detective here. Details are necessary.
OK Valley Communication is your internet service provider. The modem they provide you is manufactured by someone other than Valley Comm. It most likely has a label with a model number on it. That information would be helpful.
Still trying to figure out what a PHIHONG switching power supply is doing connected between your modem and your router. It is possibly an Ethernet switch? Does it have an Ethernet input and output? Does it have a label with a model number?
- KitsapOct 10, 2022Master
Is there a chance your internet service is provided over fiber optics and you have an optical network terminal connected to the fiber optic cable?