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Forum Discussion
somevegasdude
Oct 10, 2022Tutor
R7540 no internet access after factory reset
Firmware: v1. 2.0.92_1.0.1 Windows 10. After factory reset, router shows connected to internet (white light), but tray icon shows "no internet access". Cannot access internet from wifi or wired conn...
- Oct 11, 2022Thanks! I did all that too. Same issue.
It turns out that two of the ports were bad on the router causing excessive packet loss over 80%. Using a different port fixed everything. The short must have been impacting wifi too because it's all good now.
The ISP tech support has me ping the gateway IP, which exposed the problem. He suggested a new router, but I found that switching ports worked.
Strange that this became an issue at the same time that I did the reset...
michaelkenward
Oct 11, 2022Guru - Experienced User
somevegasdude wrote:
Firmware: v1. 2.0.92_1.0.1
Windows 10.
After factory reset, router shows connected to internet (white light), but tray icon shows "no internet access". Cannot access internet from wifi or wired connected devices.
Sounds like a problem in Windows.
Wifi on what? The PC? Mobile devices?
Windows likes to protect us from new networks that might be evil. In reality, it often shuts us out of safe networks.
Have you tried running the Network Troubleshooter?
One thought is that you could tell Windows that you are on a "private network".
- Network and Internet settings
- Network Status
- Change Connection Properties
- Network Profile
- Private
I'm told that this is rubbish advice. But it has worked for me and others in the same boat.
somevegasdude
Oct 11, 2022Tutor
Thanks! I did all that too. Same issue.
It turns out that two of the ports were bad on the router causing excessive packet loss over 80%. Using a different port fixed everything. The short must have been impacting wifi too because it's all good now.
The ISP tech support has me ping the gateway IP, which exposed the problem. He suggested a new router, but I found that switching ports worked.
Strange that this became an issue at the same time that I did the reset...
It turns out that two of the ports were bad on the router causing excessive packet loss over 80%. Using a different port fixed everything. The short must have been impacting wifi too because it's all good now.
The ISP tech support has me ping the gateway IP, which exposed the problem. He suggested a new router, but I found that switching ports worked.
Strange that this became an issue at the same time that I did the reset...
- michaelkenwardOct 11, 2022Guru - Experienced User
somevegasdude wrote:
The ISP tech support has me ping the gateway IP, which exposed the problem. He suggested a new router, but I found that switching ports worked.If you need more ports, an unmanaged switch would cost a heck of a lot less than a router.
Strange that this became an issue at the same time that I did the reset...Sod's law. you did well to track that one down.