Forum Discussion

Aspirant

Jul 11, 2017

Solved

R7800 2,4 GHz is not working, but 5 GHz is fine. (I don´t see 2,4 Ghz on my devices).

Hi, I have R7800 3 weeks. All was fine but two days ago began problem with 2.4 GHz (without upgrades/configurations). I don't see 2,4 GHz on my devices (5 GHz is fine). I did a reset on the route...

Troubleshooting

JamesGL
Jul 17, 2017
Hi Zidar,

Try changing the channel of the 2.4Ghz network.

Make sure SSID broadcast is checked.

michaelkenward

Guru - Experienced User

Jul 12, 2017

Did you find this?

>>> How do I enable or disable the WiFi radios on my NETGEAR router or DSL gateway? | Answer | NETGEAR Support <<<

Generic, but a place to start.

Zidar
Aspirant
Jul 12, 2017
Yes, I did. The WiFi LEDs still light.
- JamesGL
  NETGEAR Employee Retired
  Jul 17, 2017
  Hi Zidar,
  
  Try changing the channel of the 2.4Ghz network.
  
  Make sure SSID broadcast is checked.
  - JamesGL
    NETGEAR Employee Retired
    Jul 20, 2017
    Hi Zidar,
    
    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.