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Forum Discussion

Zidar's avatar
Zidar
Aspirant
Jul 11, 2017
Solved

R7800 2,4 GHz is not working, but 5 GHz is fine. (I don´t see 2,4 Ghz on my devices).

Hi,   I have R7800 3 weeks. All was fine but two days ago began problem with 2.4 GHz (without upgrades/configurations). I don't see 2,4 GHz on my devices (5 GHz is fine). I did a reset on the route...
Troubleshooting
  • JamesGL's avatar
    JamesGL
    Jul 17, 2017

    Hi Zidar,

     

    Try changing the channel of the 2.4Ghz network.

    Make sure SSID broadcast is checked.

     

Zidar's avatar
Zidar
Aspirant
Jul 12, 2017

Yes, I did. The WiFi LEDs still light.

JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Jul 17, 2017

Hi Zidar,

 

Try changing the channel of the 2.4Ghz network.

Make sure SSID broadcast is checked.

 

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Jul 20, 2017

    Hi Zidar,


    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

  • Zidar's avatar
    Zidar
    Aspirant
    Jul 25, 2017

    THX, 

    I changed the channel of the 2.4Ghz network and all is OK. :-)
    The problem is when I set channel to auto channel.

    • michaelkenward's avatar
      michaelkenward
      Guru - Experienced User
      Jul 25, 2017
      Well done. You aren't the first person to stumble across that one.
      It would be interesting to know why the "auto" setting can cause problems. Maybe it is because of local interference, or because with wifi clients have problems.