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Forum Discussion
R7800 Access Denied error on some websites.
I have had problems since I setup my R7800 router. When I tried to connect to some websites, I get an error message. One example is when trying to connect to Southwest.com I get the following error "...
Are you seeing this problem on one device or across all devices?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
Try disabling the following and see:
Armor, Smart Parental Controls or Circle
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
Cleared all browser caches?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
I get the same error with several websites on all devices. I have had issues with some streaming services not connecting too.
My R7800 has been updated to the latest firmware Version V1.0.2.92
My service provider is Xfinity
I use my own Arris SB8200 modem
I have restarted both modem and router several times.
I have cleared my history and cache.
I was using a NG R7500v2 and had had no problem going to any websites
Most websites work fine but there are those that just throw the following error
Access Denied
You don't have permission to access "http://www.southwest.com/" on this server.
Reference #18.8cbc6e68.1695824681.13ce0007
Thank you for your interest in my problem. Hopefully you can suggest a solution to solve this problem.
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Try disabling the following and see:
Armor, Smart Parental Controls or Circle