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Forum Discussion
Kestrel1
Oct 03, 2021Aspirant
R7800 cannot get IP from Xfinity
Yesterday, our R7800 router spontaneously lost Internet twice from Xfinity. The first time, it came back 15 minutes after a modem/router power cycle. The second time it stayed down and will not come b...
- Oct 04, 2021Well, I found a solution sort of.
I pretty much gave up and tried the last thing I could think of: Reset to factory defaults.
I then reconfigured the router from scratch with the exact same settings I used before. I instantly connected online.
No idea what the cause was, I can only assume some kind of software fault or corrupted config file. In any event, I guess I don’t need a new router.
JWS9518
Oct 03, 2021Apprentice
If you have not already done so, unplug both the modem and router for at least 30 seconds...then plug both back in and see if that resolves your issue.
- Kestrel1Oct 03, 2021AspirantDid that at least a dozen times. I left both the modem and the router unplugged overnight even.