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R7800 firmware update to v1.02.62 caused internet connection to stop working
Model - R7800 nighthawk I updated the firmware yesterday from v1.0.2.5x to v1.0.2.62. Immediately following the update to the firmware the router could no longer see the modem. I swapped out cab...
I have found the following steps to work with two different R7800 routers connected to Comcast XB6 Gateways that are set in bridge mode.
The sequence of the following steps is important for success. Download and flash the v1.02.63 hotfix firmware on your router.
Through the graphical user interface, go to Advanced -> Administration -> Backup Settings and revert to factory default settings.When the router restarts, be sure and go to Advanced -> Administration -> Firmware Update and set the I disagree to router auto firmware update option.
Disconnect the power from your router.
Disconnect the power form your modem.
Wait a minimum of 20 minutes.
Reconnect the power to your modem and give it enough time to fully start up and connect to your service provider. Estimate five to ten minutes.
Reconnect the power and turn on your router. The Internet connected LED should turn white as the final step of the boot process.
Kitsap wrote:
Disconnect the power from your router.
Disconnect the power form your modem.
Wait a minimum of 20 minutes.
20 minutes is far too long.
This is the usual advice for rebooting a network:
- Turn off and unplug modem.
- Turn off router and computers.
- Plug in and turn on modem. Wait 2 minutes for it to connect.
- Turn on the router and wait 2 minutes for it connect.
- Turn on computers and rest of network.
You can usually time things by looking at the LEDs on the devices.
Kitsap wrote:
That is not the experience of many users.
But it is easy to miss the point when someone fails to explain why they made that point ion the first place.
It is unwise to make definitive statements on the basis of incomplete information.
Who told you that rhodess is a Comcast customer? Or even that they have cable Internet?
michaelkenward , I did originally try everything in the adivce EXCEPT the 20 minute disconnect. I had assumed as well that a few minutes of disconnect would solve the problem. However, even after the first 20 minute disconnect I still had no internet connectivity. I hard reset to factory again, got things running (still no internet connectivity), then did the 20-30 minute disconnect for a second time.
After that, things were working as they should. It makes NO sense to me, but I have limited network experience.
I did mention I have a Motorola modem. And it turns out I do have coble internet through Comcast. This may very well be an issue with communications from a Comcast cable modem - I have no idea. But bottom line, the only thing different than what I had already tried was the long power down cycle. So regardlesas of everything else, the steps Kitsap sent truly solved the problem. I do wish I understood why though... :)
Thank you both for the input.