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Forum Discussion
R7800 Firmware v1.0.2.90 loses internet connection during Samsung TV streaming
During straming with a Samsung TV, internet connection continues to get lost. Must reboot TV. Any solution?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Is the TV wireless connected when streaming?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
How is the wireless setting and advanced wireless settings configured on the router?
What is the distance between the router and TV?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?