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Forum Discussion
R7800 keeps dropping internet connection
Hello all, I have a X4S R7800 nighthawk that worked great until recently. All of a sudden the internet connection will be just fine then it will drop completely and the router will reboot itself. This...
Does the Internet or any of the other LEDs on top change to AMBER when this happens?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended
What all is connected to the router?
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
The internet light will flash amber during this, and sometimes the power led will change to amber but solid.
Firmware is v 1.0.2.92
The modem is a Spectrum DOCSIS 3.1 eMTA.
There are 15 devices connected to the router.
I have done a reboot of both router and modem multiple times and hasn't changed anything.
Have not done a factory reset on the router
Firmware is v 1.0.2.92
The modem is a Spectrum DOCSIS 3.1 eMTA.
There are 15 devices connected to the router.
I have done a reboot of both router and modem multiple times and hasn't changed anything.
Have not done a factory reset on the router
You need to have your ISP check the service line and signal quality up to the modem. If the routers Internet LED is turning AMBER, means the modem may not be getting good service to the router.
I'd also do a factory reset and setup from scratch as well.
Change out the LAN cable as well between the modem and router. CAT6 is recommended.