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R7800 keeps dropping its Internet connection
My router (R7800 Nighthawk) is updated to firmware 1.0.2.92. I have a TP-Link EAP 110 Outdoor access Point connected to it, and a KuWfi 300Mbs bridge connected to a 8 port gigabit switch. I also have...
Hi all - I just wanted to report back after monitoring the system for the last 24 hours +.
The problem has been solved - clearly it was an issue with having 2 DHCP servers running, and since I reconfigured the bridge units without DHCP active and with Static IP addresses, everything now seems to be working fine.
Thank you all so much for your help in troubleshooting this, and I am very happy that the R7800 now seems to be doing the job I hoped it would. Cheers
Hi, thanks for your response - no, the internet light on the router remains white and showing activity. I do not connect to my ISP through a modem/router. The ISP provides a small Fiber Optic connection box, (1GE SFU XPON ONU Model# WK-3801-A) which is seemingly just a small 12v dumb box with an optical input for the fiber and a Lan port to which I connect the R7800 (it has the IP address of 192.168.1.1) - no modem our router function at least that I can access and no wireless function. So I am not sure I can do any of the things you suggested. I did run a network diagnostics test on my Mac and found 2 interesting things in the log. (1) " ———————
Timestamp Name Duration Result Description
——————————————————————————————
Conflicting Wi-Fi CC 0.000 Yes 13:55:28.730 Found conflicting country code(s) (cr)
'Arwen-5G' — 8c:3b:ad:19:3a:8f (US)."
It seems the Router network is seen with a county code of "US" and the Gateway with a country code of "cr" (Costa Rica). I wonder if this could be an issue?
(2) I see a couple of pings fail for pinging the WAN DNS server "Ping WAN 1.026 No 13:54:42.725 Could not ping DNS server (17.254.0.22 / 0.00ms / BE / 68 bytes / i=0.100000s / W=1.600000s / t=1.600000s / c=1)"
However there a successful pings on the LAN side to 10.0.0.1
Do these things shed any light on the issue do you think?
crocr76 wrote:
It seems the Router network is seen with a county code of "US" and the Gateway with a country code of "cr" (Costa Rica). I wonder if this could be an issue?
What is it that "sees" the router. Where does it display a country code?
Somewhere in the graphical user interface (GUI)?
However there a successful pings on the LAN side to 10.0.0.1
How did the router get that IP address?
You say that the Netgear genie went for that. This suggests that it found a potential conflict on your network.
It isn't the one that the R7800 would go for by default. It goes for that when it sees something already squatting on the preferable default of 192,168.1.1
This seems to be at odd with your comment:
I do not connect to my ISP through a modem/router. The ISP provides a small Fiber Optic connection box, (1GE SFU XPON ONU Model# WK-3801-A) which is seemingly just a small 12v dumb box with an optical input for the fiber and a Lan port to which I connect the R7800 (it has the IP address of 192.168.1.1)
What has the IP address 192.168.1.1?
You say it is the "ISP Gateway", but then say you don't have a modem/gateway. That is a local IP address. Not something than an ISP allocates to you.
Whatever it is, it doesn't look like a dumb box.
Google suggests that the WK-3801W does wifi.
If your WK-3801A is similar, it looks like a modem/router. (I can't find anything about the WK-3801A.)
I'm probably missing a lot here. Your initial message is kind of hard to follow. Not least the layout of the network.
What order are all these boxes in?