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Forum Discussion
R7800 keeps resetting to default config after power cycle
Hi :) Seems I'm not the only one whose R7800 keeps forgetting its configuration and reverting to default settings every once in a while: https://community.netgear.com/t5/Nighthawk-WiFi-Routers/R780...
This is a hardware issue on models that use Macronix NAND flash chips - apparently they're not soldered well. There is very little you can do to fix it, except swap it for one that uses Spansion/SkyWorks NAND. A workaround is on the SNB forums but I can't find the thread now.
Thanks a lot for this information! :)
So how do I get my hardware replaced with one that works, without encountering additional (unknown) costs?
I am seriously disappointed of you! I still have warranty on the hardware, but when I started an RMA request, it pointed me to a phone number I had to call within 24 hours, telling me the call's not going to be for free - and not telling me any rates. The number written was even without a country code.
I bought Netgear, because I wanted quality and support - but it seems these times are over.
btw, here's a possibly related thread on snbforums: