R7800 new firmware link broken

RMinNJ
Luminary
Sep 22, 2017
I'll try a factory reset when I have time.. NetGear support did not instruct me to do so.
I assume a factory reset puts back the factory password? I most certainly will give it shot.

I'm a bit suprirsed at the amount of work needed to report a bug.. Its like I have to try all kinds of tests for NetGear..but they could easily reproduce it themselves (if they wanted to) I don't think its the hardware... ..it seems like a minor but consistent bug in the UPnP counters...when the recieved counter gets to 4GB its stops, and UPnP bits received stays at 4GB.
I know third party firmware probably has the ability to report the current WAN port throughput and no UPnP is needed. I just hought I could report the bug and get it on the fix list. (I had posted the idea in the enhancement/ideas forum that it would be nice
if it could report the current recieved/transmitted bits/sec on the WAN port.)
- michaelkenward
  Guru - Experienced User
  Sep 22, 2017
  RMinNJ wrote:
  
  I assume a factory reset puts back the factory password?
  
  Afraid so. And other settings, which is why (Alt+Print screen) screen grabs come in handy. Unfortunately, Netgear has yet to devise a way to expert settings in a human readable format.
  
  RMinNJ wrote:
  I'm a bit suprirsed at the amount of work needed to report a bug..
  
  Sadly, many bugs turn out to be no such thing. (It would be interesting to know how many of the reported bugs are real.) It can be user error, failure to reset the thing after an upgrade, even the failure to start the network in the right order. But that is no excuse for not providing a bug reporting mechanism. Then again, can you name one IT business that does this well?
  
  The best strategy is to lob issues into the fray here. Then you'll either get possible solutions, or you may provoke one of the official support people to forward the problem to people who can fix the problem.
  - antinode
    Guru
    Sep 22, 2017
    > Unfortunately, Netgear has yet to devise a way to exp[o]rt settings in
    > a human readable format.
    
       That may depend on the human (or the device). Around here, for
    example:
    
    pro3$ more NETGEAR_D7000_2017-09-18.cfg
    # Netgear D7000 Text Format Configure File v0.2
    #
    # FW Version V1.0.1.50_1.0.1
    #
    # Usage:
    #       # value list or syntax
    #       [index]"variable"=value
    
    #< Wizard >
            # English German Italian French
            [10001]"Language"=English
            # Australia France Ireland Italy Singapore Sweden Switzerland UK Other
            [10002]"Country"=NA
            # English German Italian French
            [10003]"Language select"=Auto
            # English German Italian French
            [10004]"Language select backup"=Auto
            # blankstate configed succeed
            [10005]"Device config state"=succeed
    #< Basic Settings >
            # dhcpc pppoe ip pptpc
            [20001]"WAN protocol"=pppoa
    [...]
    
       It may not be especially user-friendly, but some of us can read it.
    
    > The best strategy [...]
    
       Or not. I got a small measure of success by sending e-mail to the
    one address I could find (other than sales@, which did nothing),
    techsupport.security@. I got a support case created, at least. (I
    can't actually see what's happening with it, because of Netgear's
    sophisticated support scheme, and the fact that I didn't (couldn't,
    without paying) open the case myself, but I can see that it has been
    updated a couple of times in the past two months.)
    
          https://community.netgear.com/t5/x/x/m-p/1313312
    
    You can see how much of a response was gained in this forum.

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