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Forum Discussion
R7800 no internet after power outage
I have been experiencing some issues with my R7800 for a while now. If the power goes out for any duration, my router and cable modem both come back up, but my router never recovers the internet con...
This used to work perfectly. I think it started with the .68 firmware. I have been tempted to go back on firmware to find out exactly when, but that leaves me with vulnerabilities. One would think the firmware could add some sort of timeout/retry value. All I have to do is go into the router and click on the "Error..Not connected" link and it redetects and fixes itself. I can also reset the router. None of this can be done remotely. Seems like Netgear could fix this.
> [...] None of this can be done remotely. [...]
It might be possible to do something local automatically, however.
If you had a computer on your LAN which reliably started when power
returned, then it might use a program like Wget to prod the router
repeatedly until communication with the outside world returned. A (very
cheap) Raspberry Pi might serve, for example. But investing in a better
router might be a better use of resources (money and time).
> [...] Seems like Netgear could fix this.
Many things are possible, but, without a formal complaint from a
paid-support customer, I wouldn't hold my breath. (Even with, ...)
I have the same issue, except mine cannot be fixed by going into the software. I must physically disconnect the ethernet cable plugged into the WAN port then plug it back in again.
Just now, I was reading to see if there was a fix. Found out there was a new firmware, so I upgraded. After upgrade, I had no internet. So, I unplugged the cable, plugged it in again and magic, I have internet.
Lost power a few days ago. Just for a fraction of a second. Many devices such as clocks didn't even notice it. Router stayed on, but cable modem rebooted. When it came back up, router did not sense that we had internet again. Had to unplug and replug cable.
Problem is: What do I do when I am away from home and I want access to whatever media, camera, data or other useful product that is on my network? Only solution I have is to put the cable modem and router on an UPS box.
PS - I have posted about this issue before. Other users have the same situation. Started after FREE support ended. Perhaps with the same firmware OP mentioned.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
OhBeWan wrote:
I have the same issue, except mine cannot be fixed by going into the software. I must physically disconnect the ethernet cable plugged into the WAN port then plug it back in again.
Just now, I was reading to see if there was a fix. Found out there was a new firmware, so I upgraded. After upgrade, I had no internet. So, I unplugged the cable, plugged it in again and magic, I have internet.
Lost power a few days ago. Just for a fraction of a second. Many devices such as clocks didn't even notice it. Router stayed on, but cable modem rebooted. When it came back up, router did not sense that we had internet again. Had to unplug and replug cable.
Problem is: What do I do when I am away from home and I want access to whatever media, camera, data or other useful product that is on my network? Only solution I have is to put the cable modem and router on an UPS box.
PS - I have posted about this issue before. Other users have the same situation. Started after FREE support ended. Perhaps with the same firmware OP mentioned.
Thanks for replying so quickly. My current firmware (just updated this morning) is V1.0.2.84. Re-ran the update assistant and it says NO newer updates are available.
The cable modem is an Arris TM1602.
Thanks.
