NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Slowikowski
Dec 25, 2020Aspirant
R7800 No Wifi signal
This is a last ditch effort. I am trying to connect my device to the internet. But for whatever reason. I do not see a display for 2.4Ghz along with 5Ghz. The wifi radio signal that is on the far righ...
Kitsap
Dec 26, 2020Master
The two far right indicators are a combination indicator/switch. You need to look more closely or read the manual. The one on the far right is for WPS and the one immediately to the left is Wi-Fi. The results are not instant. Push and release the Wi-Fi switch and give it a few seconds to come on.
michaelkenward
Dec 26, 2020Guru - Experienced User
As Kitsap suggests, it sounds like you have got the wifi switched off.
I chip in only to add that even with the wifi set to broadcast in the browser graphical user interface (GUI), on some devices the switches on the top over rule the GUI settings. In other words, turning the wifi on and off in the GUI gets you nowhere if the physical switch is off.
- SlowikowskiDec 26, 2020Aspirant
Unfortunately the button itself if powered on and it is pure white. The 2.4Ghz along with the 5Ghz are not coming on, nor is there any signal coming out of the router itself.
- KitsapDec 26, 2020Master
Just to recap: You have reset the router to firmware default settings and verified the Wi-Fi indicator/switch shows as on.
When you reset to firmware default settings, it should also reset the Wi-Fi SSID to the name on the label on the back of the unit. The password is printed there also.
Are you able to log in to the router graphical interface and verify the Wi-Fi on/off setting as well as the SSID and password values?
Are you able to connect to the internet via ethernet connection?
- wcalifasDec 26, 2020ProdigyTry reloading firmware manually and see if it revives the wifi.