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Weegi21's avatar
Weegi21
Follower
Dec 11, 2022

R7800 not working with BT TV Box Pro

Hi,   We have replaced the BT smart hub 2 with our nighthawk X4S R7800 router due to poor wifi connections from the BT smart hub throughout the house. I completed the smart set up to complete the P...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Dec 12, 2022
Weegi21 wrote:

We have replaced the BT smart hub 2 with our nighthawk X4S R7800 router due to poor wifi connections from the BT smart hub throughout the house.

What are you using to connect to the Internet? The R7800 is a router, it usually sits behind a modem.

 

The BT smart hub 2 is a modem/router.

 

What sort of Internet does BT supply to you? DSL and fibre are the most common.

 

BT Smart Hub 2 | BT Help

 

I have a BT TV Box Pro working happily behind an R7000P. I haven't tried it on the R7800, but they are essentially the same network technology. In my case the R7000P sits between a DM200 modem and the BT box.