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R7800 refuses all connections except Google searches
Bought an R7800 router used and have been fighitng with it for several days. I've tried many, many things to fix it and I'll try my best to describe all steps previously taken. I first tried to a...
I solved the issue. It appears that firmware version 1.0.2.78 was the problem. Rolling back the firmware to 1.0.2.68 worked.
Rolling it back was difficult though. As I mentioned in my original post, I tried these intrsuctions 20 times.
https://kb.netgear.com/000059633/How-to-upload-firmware-to-a-NETGEAR-router-using-TFTP-client#
They are missing a crucial step. When I connect the router to the computer with the TFTP client it says to turn off the router, wait 10 seconds, then turn it on. The power LED is supposed to begin flashing to indicate I can proceed with the TFTP. But for my router that doesn't happen. The router just starts up normally. My attempts to use the TFTP client did nothing.
Fortunately I also found these instructions
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
This page tells me to turn off the router, wait 10 seconds, then turn it on while holding the reset button. When I do this, the power LED begins to flash like its supposed to. Then I can use the TFTP client. Although these instructions are for the TFTP command built into Windows, I was not able to use the command. I got an error saying TFTP isn't a recognized command. I was confused at the time, but now I think I know why. It appears it is disabled by default and must be enabled as described here.
https://avtech.com/articles/162/enable-tftp-windows-versions-vista/
Note I haven't tried to enable Windows TFTP so I can't vouch for that link. I used the TFTP client linked in my first link. But if anyone else has this problem in the future, I thought this might help them solvei it faster.
Best of luck to anyone having these issues. This is my first Netgear product and so far I've found the usability and tech support disappointing. The performance is not noticeably different from the 8 year old Apple airport extreme router I was using previously. Consdering I bought the Apple router used for $40 and it took only 5 min to set up, the money ($100) and time (10 hours) spent on the Netgear router has not been worth it.
Try this.
Disconnect the wan port on the router.
Then try the factory reset. push and hold for 7-15 seconds.
Leave the router disconnected from wan port while going through initial setup.
Attempt setting it up using the browser again, not the app. There is a link on the bottom when its recommending the app that you can click on to continue setting up via the browser. Use that.
You might need to setup the router as an access point because I'm wondering if your fibre connection has its own integrated router so its causing a double nat issue.
Thanks for the suggestion, but I don't understand how this is different than what I've already done. Maybe I didn't explain my problem very well.
"Attempt setting it up using the browser again, not the app. There is a link on the bottom when its recommending the app that you can click on to continue setting up via the browser. Use that."
I can't even get that far. When I try to set it up using the browser I can't load the set up page. I just get an error saying connection refused. If you have any recommendations for how to circumvent that, I'd appreciate it.