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Forum Discussion

Blueice9's avatar
Jun 30, 2022
Solved

R7800 Router Access Control Enabled Causes Phone Blocked from Wifi

Enabling Access Control actually disabling my Samsung phone from accessing the Wifi. I am forced to turn Access Control off right now in order to use the house Wifi. This was NOT a problem before. Ju...
  • Blueice9's avatar
    Blueice9
    Jul 01, 2022

    Okay, Here is the solutions summary:

    1. I did a factory reset first, then enabling Access Control, my phone no longer was blocked at this point. Whoohoo! But, I still could not find my phone MAC listed in the ADMIN access control panel. Here is why in #2.

     

    2. The reason is that after some phone software updates, the Phone MAC mode was being switched to Randomized MAC, which changes at times. Thus, after enabling Netgear Access Control, block all new devices, my phone has the random MAC is being treated as a New device, which is blocked per design. ;-).

     

    Thanks, plemans !