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Forum Discussion
R7800 Speed degrades over a day
Hello everyone. Here's my issue: I bought my R7800 about a year ago, when I saw that they were running fiber in our neighborhood. At that time we had 6Mb DSL and typically got 5Mb at best. As my old ...
Just off topic. What kind of fiber do you have? I have AT&T fiber gigabit and with Modem BGW320-505 in IP passthrough with the R7800 and i’m only getting 700+ down and 150+up. I disable everything i could in R7800 but won’t get the gigabit speed. Do you have any settings that might help me? TIA
My fiber connection is through the local fiber provider - MidSouth Fiber. The modem is a Calix Gigapoint 803G and is just a modem, so I can't do a connect through the modem alone. If I reboot my router, and run speedtest from any of our three PC's, I typically get about 950Mb down, and 980Mb upstream. My problem is that with every other device off of the network but one, after browsing for about 30 minutes the speed drops off to around 670Mb down and 70Mb upstream. The speed doesn't get any worse than that.
I've tried everything except a 30/30/30 reboot and as soon as I get a chance - because that will mean setting everything back up from scratch, I'm going to try that. I'm on the latest firmware which I upgraded to without doing the 30/30/30 bit. Arrgh. When we had 6Mb DSL I never saw a problem like this.
So I really don't have any suggestions for you, other than making sure you have the latest firmware, and then doing the full reboot, though you said you were going through your provider's modem/router as a test, which I would assume you have in bridge mode in order to use the Netgear router. If you can't get full speed with the provider's setup, I would get them to make it work at full speed with that alone before getting your own router involved. You need to know that part is working as it should before injecting another piece of hardware into the mix.
I posted here hoping for some help, but so far no one from the Community or Netgear has replied so I guess no one has any suggestions about why a gigabit router which is great in every other way, won't provide full gigabit service. Maybe I should have gone with the router the provider wanted us to use (something called a Gigaspire) but with a router that was a few months old I felt that was silly and I didn't want to pay the monthly fee for their router.
I have been using Netgear products for a good twenty years with good results, but in this instance I'm rather stumped.
oldfart825 wrote:
My fiber connection is through the local fiber provider - MidSouth Fiber. The modem is a Calix Gigapoint 803G and is just a modem, so I can't do a connect through the modem alone.
Being "modem only" does not prevent you from connecting a PC to the device and testing the speed and the connection. You are simply limited to one wired device. That test would tell you what you are getting through the service.
You said earlier:
Run speedtest. 670Mb down, 45Mb up.How did you run a speedtest? Wifi tests tell you nothing, because they are client dependent, and even wired tests are unreliable because some test servers are better than others. I usually run a handful of tests on different servers.
You also said:
I know routers need to be rebooted occasionally because the memory tends to "load up" with crap,I have an R7800 that gets rebooting once in a blue moon, usually when there is a power cut. So that sounds like a myth to me.
A key point is that you have used this R7800 with an earlier Internet account.
It is highly advised to reset the router when changing accounts, so that it forgets any settings inherited from the previous account.
oldfart825 wrote:
I've tried everything except a 30/30/30 reboot and as soon as I get a chance
I bask because I wondered where you got the 30/30/30 reset idea from. (Reset and reboot are completely different processes.) It is not the usual way to clear settings when you move accounts.
A conventional reset is usually adequate. If you have already done that, then I doubt if the recovery reset – the 30/30/30 thing – would get you much further. If you haven't reset the thing since you moved from DSL to fibre, that is the obvious first move.
When you do have things up and running, be sure to disable anything that puts a load on the router's processor, such as QoS (a pointless exercise with fast Internet) and traffic metering.
If you still see the same symptoms, which don't look good, then you might need to get into RMA territory.
I use the speed test at www.speedtest.net. I test with several servers located all over the US. We have 3 PC's in the house, and I have conducted the tests with all of them. I conduct the speed test with only one device - whichever PC I am testing from - connected directly to the ethernet ports on the router. Normally they would be connected to my gigabit network switch. Nothing connected to wifi, nothing. All PC's are hardwired over CAT6 cable. I get the same results regardless of PC, so I have eliminated problems with any of them.
I didn't think I could just plug into the WAN port on the modem, so I'm going to try that and see what happens.
Many people here in this forum have mentioned routers needed to be rebooted periodically and while that works - for a few minutes - the speed problem reoccurs pretty quickly. I don't use QoS or speed metering, no parental controls. The only thing I change from factory settings is the password (I would change the username if it would let me), the gateway (router) address, and the wifi settings.
All of that said, I'll try plugging direct into the modem and see what happens and then go from there. I'll report here what happens. Thanks for your input!
oldfart825 wrote:
Many people here in this forum have mentioned routers needed to be rebooted periodically and while that works - for a few minutes - the speed problem reoccurs pretty quickly. I don't use QoS or speed metering, no parental controls. The only thing I change from factory settings is the password (I would change the username if it would let me), the gateway (router) address, and the wifi settings.
Perhaps you could point us to some of those messages. It would be interesting to see why they suggest that.
Anecdotal evidence is never a good guide. A reboot is not recommended practice. It is something that people do when trying to fix problems.
Most people would leave the "gateway (router) address", whatever that is, alone. Why would they want to change it?
Things you may need to change are the ISP specific settings. A common one is "MTU Size". Your ISP should be able to tell you the optimum settings for its service.
