NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
CSProf1
Oct 01, 2020Aspirant
R7800 Speed Issue
 Looking for some help/advice.  I have an R7800 that I've had for a couple of years (great router, been very happy with it).  I just upgraded my cable Internet service to a 400MB service.  I'm consist...
- Oct 03, 2020
Some thoughts:
When you are changing, configuring, testing, etc. dismount/disconnect your USB drive and leave it off until you sort out your problems.
Do not restore a configuration file that was created with a different version of firmware.
Install the Voxell firmware for the X4S. https://www.voxel-firmware.com/Downloads/Voxel/html/index.html
 
CSProf1
Oct 02, 2020Aspirant
It's a brand new Hitron Docsis 3.1. Cable company just came out yesterday and installed it because the previous modem wouldn't get my speed up to the 400+ service I had upgraded to.
Kitsap
Oct 03, 2020Master
Some thoughts:
When you are changing, configuring, testing, etc. dismount/disconnect your USB drive and leave it off until you sort out your problems.
Do not restore a configuration file that was created with a different version of firmware.
Install the Voxell firmware for the X4S. https://www.voxel-firmware.com/Downloads/Voxel/html/index.html
- CSProf1Oct 18, 2020Aspirant
All:
Thanks very much for the feedback and suggestions. I finally got the problem resolved. To summarize here's a short list of everything I did:
1) physically moved the router right next to the modem and used different Cat6e cables to make sure it's not a cabling issue (no change)
2) disconnected all devices except my desktop computer (turned off wireless also) so that my computer was the only one using the connection (no change)
3) did a soft reset using the OS on the router, then restored the configuration from a save (no change)
4) did a hard reset with the reset button on the back of the router, then restored the configuration (no change)
5) physically moved the router back to its usual location and plugged everything back in (network cables and usb drive) (no change)
6) did a soft reset then rebuilt the configuration manually from scratch (things got much worse)
7) restored the configuration from a save when #6 made things worse (that's puzzling) (back to original ~200s)
8) upgraded firmware to 1.0.2.74, rebooted then restored configuration from save (finally, some improvement)
9) reviewed and tweaked all settings based on the feedback/suggestions from this forum (again, THANK YOU!)
So the problem finally cleared up. The real solution? I had the cable R6 coax from the pole to the house replaced. It turned out the squirrels had been chewing on the line and it finally failed necessitating having the cable company come out and replace the cable and check everything over. I'm now consistently seeing speeds in the 450+down and 30+up ranges
Thanks all, really appreciate the suggestions!!