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Forum Discussion

DANNG's avatar
DANNG
Aspirant
Dec 05, 2021

R7800 VPN service broken by Firmware V1.0.2.86

The latest Router Firmware Version V1.0.2.86 for the R7800 causes the VPN service to stop working. Creating a new OpenVPN profile doesnt solve the problem. Please advise.  
DANNG's avatar
DANNG
Aspirant
Dec 05, 2021

Update: The VPN service works. The problem was that the Firmware update did not preserve the MAC address configuration of the router. The update changes the Router MAC Address setting from "Use This MAC Address" to "Use Computer MAC Address" This caused our router to be assigned a random DHCP address instead of the Static IP it should have been assigned. 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Dec 05, 2021

Did you factory reset the router after the new FW was installed and then setup from scratch? 

  • DANNG's avatar
    DANNG
    Aspirant
    Dec 05, 2021

    Hello.

    No, I did not Factory reset. I went through all other settings to verify nothing else was changed. Only the router MAC address setting was changed by the update.

    • FURRYe38's avatar
      FURRYe38
      Guru - Experienced User
      Dec 05, 2021

      A reset maybe needed.