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Solved
R7800 WiFi Ping Spikes/poor performance
My setup:
Router: Nighthawk X4S AC2600 R7800
Firmware: V1.0.2.60
Service Provider: SumoFiber
Speed Router is receiving: 630Mbps down | 950Mbps up
We have multi wired and wireless gaming consoles, and devices, and while the hard wired machines have no issues at all, all the wireless devices seem to be suffering greatly. With wireless gaming ping spikes constantly and, and random disconnects from the echo dot, and smart LED's. I have seriously considering returning this router, I understand there was an issue with 1.0.2.58, and users reported that downgrading to .52 fixed the issue, did .60 not solve the issue?
What are options rather than downgrading 2 versions back?
these issues are both present in .58 and .60. Last "good" known version is .52 so you might want to stick to it while NG works out the problems
7 Replies
Greetings,
Being a few FW versions behind isn't a bad thing. Of course we all hope for reliable, stable releases, but it doesn't always happen. Worth mentioning, how you update FW can affect your overall product experience. Latest isn't always best.
Updating FW manually from a PC connected via ethernet has proven to be the most reliable upgrade method and yeilds more consistent results. Updating using Genie, Auto-Check and Update or the Auto-Upgrade feature can be problematic. If you experince problems after a manual update, a reset is recommended. Also, suggest you not apply backup configurations across multiple FW versions. This can in some cases, introduce problems.
these issues are both present in .58 and .60. Last "good" known version is .52 so you might want to stick to it while NG works out the problems
microchip8 wrote:
these issues are both present in .58 and .60. Last "good" known version is .52 so you might want to stick to it while NG works out the problems
I have two R7800-100NAS routers coming via Amazon this week. Being a security geek, I typically immediately upgrade to the latest, greatest firmware (ref: Security Advisory for Post-Authentication Command Injection ), but Microchip's comment has me concerned.
Can NETGEAR comment on whether the now-infamous poor performance issue has been resolved in firmware version 1.0.2.60?
– Dave
