NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Kcool
Mar 04, 2016Aspirant
R7800 WiFi
The Genie web browser shows everything is connected, but the Genie app shows that my wireless connection is not enabled. The app is wrong because my wireless devices are working fine. What do I nee...
- Mar 06, 2016
Hi Kcool,
It is normal if the Genie app is opened in a wired computer. If you open it in a wireless computer, it will have a status that it is enabled as it detects a wireless card on your computer.
In a laptop:

Desktop with no wireless card:

Kcool
Mar 06, 2016Aspirant
Thanks TC, it does make me feel slightly better to know I'm not the only one! I like the browser just fine, but also like the ability to view connection status when offline.
I should mention the genie app on android works perfectly. The issue is with windows on a somewhat old desktop.
- JamesGLMar 06, 2016NETGEAR Employee Retired
Hi Kcool,
It is normal if the Genie app is opened in a wired computer. If you open it in a wireless computer, it will have a status that it is enabled as it detects a wireless card on your computer.
In a laptop:

Desktop with no wireless card:
