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Kcool's avatar
Kcool
Aspirant
Mar 04, 2016
Solved

R7800 WiFi

The Genie web browser shows everything is connected, but the Genie app shows that my wireless connection is not enabled.  The app is wrong because my wireless devices are working fine.  What do I nee...
  • JamesGL's avatar
    JamesGL
    Mar 06, 2016

    Hi Kcool,

     

    It is normal if the Genie app is opened in a wired computer. If you open it in a wireless computer, it will have a status that it is enabled as it detects a wireless card on your computer. 

     

    In a laptop:

     

    Desktop with no wireless card: