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Forum Discussion

Elmer157's avatar
Elmer157
Tutor
Nov 27, 2023

R7800

Have a Motorola 8600 modem and shows working fine. Moved my system to a different part of the house. Issues began.  Modem indicates internet but R7800 indicates offline w error message  401 Unauthor...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Nov 27, 2023

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.

plemans's avatar
plemans
Guru - Experienced User
Nov 28, 2023

Does it work fine if you move it back to the old location? 

  • Elmer157's avatar
    Elmer157
    Tutor
    Nov 29, 2023
    Still the same 401 code. I did not place the modem and router back to original location. Location is different part of the house. I know the modem is working,as all the lights are up and running. The R7800 are flashing white as in the past. 2.4 and 5 g both flashing.
    • plemans's avatar
      plemans
      Guru - Experienced User
      Nov 30, 2023
      Elmer157 wrote:
      Still the same 401 code. I did not place the modem and router back to original location. Location is different part of the house. 

      so you didn't move it back and try it?