NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R7800
Have a Motorola 8600 modem and shows working fine. Moved my system to a different part of the house. Issues began. Modem indicates internet but R7800 indicates offline w error message 401 Unauthor...
Elmer157 wrote:
Have a Motorola 8600 modem and shows working fine. Moved my system to a different part of the house. Issues began. Modem indicates internet but R7800 indicates offline w error message
How is the R7800 connected to the cable modem?
What gives you the offline error message? A mobile app?
What do you see in a web browser and the graphical user interface (GUI)?
The modem is connected to the router via the Ethernet cable.
Captive.apple.com.
Log In
Netgear nighthawk x4s R7800
401 unauthorized
Access to this resource is denied, your client has not supplied the correct authentication
There is nowhere to login at!
Captive.apple.com.
Log In
Netgear nighthawk x4s R7800
401 unauthorized
Access to this resource is denied, your client has not supplied the correct authentication
There is nowhere to login at!
Elmer157 wrote:
Access to this resource is denied, your client has not supplied the correct authenticationThat isn't an error that I can recall cropping much in a router context. It is more like something from an operating system or software. Maybe even a browser? According to Google, those words seem to afflict just about everything in IT land.
Which browser did you use? Do you have an alternative that you can try?
You say that you have just moved things around physically, but sometimes something goes amiss and you have to reset the while network, including the router.
- Moved everything back to original location. Same error messages. I use my iPad and iPhone w same connectivity issues. I use safari. I have no connection issues at work just home. Similar issues with my smart tvs. Cannot connect to the internet. Xfinity is my internet provider. Beginning to wonder if the router is bad. Hope not. I’m convinced that the solution is right there.
Elmer157 wrote:
I use my iPad and iPhone w same connectivity issues. I use safari.Aaarrrrrgggghhhh!
Apple is the devil's plaything.
NETGEAR Mobile Applications and Apple Devices FAQ - NETGEAR Communities
Netgear also warns about Safari as not being any good for some operations.
Is that how you are trying to set up the router?
You said earlier:
I know the modem is working,as all the lights are up and running. The R7800 are flashing white as in the past. 2.4 and 5 g both flashing.
Which LEDs are flashing white? "Up and running" does not tell us much. The thing clearly isn't.
If it is the power LED that is not as designed. A flashing LED suggests corrupt firmware.
Beginning to wonder if the router is bad. Hope not. I’m convinced that the solution is right there.I wouldn't jump to the conclusion yet, especially if you are relying on Apple's technology to set things up. Can you elaborate a bit more on how you are going about that?
You never did reply to the question about accessing this with the GUI. While a wired connection is the preferred option, you can also get in there with a wifi and a browser on a mobile device.