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R7900P won't connect to Nighthawk unless rebooted
Good evening. I have had my R7900P in place for about 18 months. Use the security and parental controls subscriptions. I have been successfully using the Nighthawk app to manage the network. Two ...
By way of follow up, I have reviewed the manual firmware update directions and think they make sense, but as it relates to the factory reset I don't see some of the detailed steps I'd hoped to review before beginning. When you say clean reset, I assume you mean from the app as though it was fresh out of the box? I assume that the app will allow me to connect to my existing paid security subscription?
By clean install, I just mean don't use a backup configuration. If an old/bad setting is causing the issue, a backup just puts that setting back in there. That's why we say clean install.
You should be able to reconnect your armor subscription without issue. it should be tied to your account and not the router.
here's what I'd try doing.
Reinstall the firmware using a hardwired connection to the router and then factory reset it and do a clean install (not from backup)
That covers multiple bases.
1. if the firmware was corrupt, a firmware reinstall overwrites it.
2. if a setting was corrupt, a factory reset clears that
3. the there was a old setting that changed with the new firmware, making sure to not use a backup covers that.
in the future, I'd highly recommend against using the app. Usually when we see corrupt firmware issues, its when its updated over wireless or using the app.
Thanks so much for your reply and assistance. I was afraid this was going to be the recommended course of action. Starting fresh is always a bit intimidating to me. . .
By way of follow up, I have reviewed the manual firmware update directions and think they make sense, but as it relates to the factory reset I don't see some of the detailed steps I'd hoped to review before beginning. When you say clean reset, I assume you mean from the app as though it was fresh out of the box? I assume that the app will allow me to connect to my existing paid security subscription?
I appreciate your thoughtful advice and any additional quick clariifcation you can provide.
Thanks very much.
By way of follow up, I have reviewed the manual firmware update directions and think they make sense, but as it relates to the factory reset I don't see some of the detailed steps I'd hoped to review before beginning. When you say clean reset, I assume you mean from the app as though it was fresh out of the box? I assume that the app will allow me to connect to my existing paid security subscription?
By clean install, I just mean don't use a backup configuration. If an old/bad setting is causing the issue, a backup just puts that setting back in there. That's why we say clean install.
You should be able to reconnect your armor subscription without issue. it should be tied to your account and not the router.
Thank you very much.
Did these steps fix the problem? I have exactly the same problem and I installed the update today (1/8/21)